Last Updated: 10 October 2025

Effective Date: 10 October 2025

1. Introduction

Welcome to PetaQ (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international standards such as the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or use our website, applications, and online services (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

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2. Information We Collect

2.1. Information You Provide

We may collect personal information that you voluntarily provide when using our Services, including:

• Account Information: name, email address, password, and other registration details.
• Profile Data: optional demographic data such as age, gender, interests, or preferences.
• Communication Data: messages, feedback, or inquiries you send via forms or email.
• Submission Data: content you contribute (comments, uploads, or listings).

2.2. Information Collected Automatically

When you access our website or applications, we automatically collect:

• Device Information: IP address, browser type, operating system, and device model.
• Usage Data: pages viewed, time spent, search queries, referring URLs, and clickstream data.
• Cookies & Tracking Data: information stored via cookies, pixels, or analytics tools (e.g., Google Analytics).

2.3. Information from Third Parties

We may receive information from:

• Publicly available databases or government sources.
• Partner organizations, agencies, or service providers that integrate with our portal.
• Social media platforms (if you connect your account).

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3. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our website and services.
• Personalize your experience and improve content relevance.
• Process your registration, authentication, and access to user-only sections.
• Respond to inquiries, feedback, or support requests.
• Send updates, newsletters, or promotional content (with your consent).
• Conduct analytics, performance monitoring, and usage statistics.
• Enforce our Terms & Conditions and comply with legal obligations.

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4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: when you explicitly agree (e.g., subscribing to newsletters).
• Contract: when necessary to perform a contract with you.
• Legal Obligation: to comply with applicable laws or regulations.
• Legitimate Interest: to operate, secure, and improve our services.

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5. Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: hosting, analytics, email, and cloud service vendors.
• Government or Law Enforcement: when required by law or in good faith.
• Affiliated Entities or Partners: for joint service delivery or integration (e.g., other government portals).
• Business Transfers: in the event of a merger, acquisition, or restructuring.

All third parties are required to handle your data securely and in accordance with this Privacy Policy.

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6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law. When no longer needed, your data will be securely deleted or anonymised.

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7. Cookies and Tracking

Our portal uses cookies and similar technologies to:

• Enable core website functionality.
• Analyze site traffic and improve performance.
• Remember your preferences and login sessions.

You can modify your browser settings to disable cookies, but some parts of the site may not function properly.

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8. Data Security

We implement appropriate technical and organizational measures to protect your information from:

• Unauthorized access
• Alteration or disclosure
• Accidental loss or destruction

While we strive to use commercially acceptable means to protect your data, no electronic storage method is 100% secure.

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9. Your Rights

You have the right to:

• Access, correct, or update your personal data.
• Withdraw consent (where applicable).
• Request deletion or restriction of processing.
• Object to certain processing activities.
• Request data portability (where legally applicable).

To exercise these rights, contact us using the details below.

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10. Third-Party Links

Our portal may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

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11. International Transfers

If your data is transferred across borders, we ensure adequate safeguards are in place consistent with applicable laws.

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12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after such changes constitutes acceptance.